Sr. Director, Business Efficiency & Process Improvement
May 29, 2019
up to $158,354.00 per year
Full Time - Experienced
Years of Experience:
4 Year Degree
Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service.
Institutionalizing a mind-set of continuous improvement and lean strategy is critical to sustaining the on-going success of Metra. To this end, Metra is creating a new department to launch an organization-wide business efficiency effort, and is seeking a Sr. Director, Business Efficiency and Process Improvement to help ensure the effort becomes an integral part of Metra.
Reporting to a member of the Senior Leadership Team, the Sr. Director, Business Efficiency and Process Improvement will build and manage a team of lean practitioners to drive strategic process improvements across the organization. This position will be responsible for achieving positive significant and sustained impact on Metra's finances, operations, customer satisfaction, employees, and processes. The objectives for this position are to improve Metra's ability to grow revenue, improve cash flow, reduce costs, enhance customer experiences, and improve Metra's business processes. The Sr. Director will build and manage a team of lean practitioners at levels necessary for the projects and will mentor and coach the team and others driving process improvement projects. The Sr. Director will provide counsel, advice, and assist in project identification and evaluation to the leadership team concerning viable business process improvements and lean Six Sigma initiatives. The position will be responsible for consulting with Metra leadership to identify and prioritize strategic projects. The Sr. Director will direct Metra's business process improvement efforts and track the progress of projects to support Metra's short and long-range business objectives.
Must have a Bachelor's degree in Operations Management, Engineering or other relevant field. Master's degree preferred.
Must have a minimum of ten (10) years of experience in quantitative analysis, long range planning, and/or process improvement with lean Six Sigma tools or similar continuous improvement tools.
Must have a minimum of ten (10) years of direct supervisory experience.
Must have a minimum of eight (8) years' experience working with one of the following (including problem-solving, root-cause analysis, and process management: including problem-solving, root-cause analysis, and process management):
Experience leading complex projects and analyses such as current and future states and value stream analysis.
Experience creating a culture of lean improvement and facilitating, teaching, and leading others who have taught lean principles to adults to create a culture of continuous improvement.
Well-developed problem-solving, organizational, and communication skills (verbal, written, and interpersonal), ability to effectively plan, organize, and prioritize tasks according to schedules and goals, and an aptitude for complex, analytical work and attention to detail.
Financial acumen - understanding of and experience in performing cost benefit analysis and ROI, and the ability to a lead team in the identification of cost savings. Must be able to develop and present complex business cases to senior leadership and board of directors.
Strong leadership and interpersonal skills. Demonstrated ability to motivate, influence and gain commitment at all levels of the organization.
Six Sigma Black Belt certification required
Must have a valid driver's license.
Ability to lift and move up to 20 pounds.
Must be willing to travel within Metra’s 6-county region.
Must be available to work flexible hours in the early morning, late afternoon, evenings, or weekends.
Internal Number: 5250
Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane and McHenry counties in Northeastern Illinois. The agency provides service to and from downtown Chicago with 241 stations over 11 routes totaling nearly 500 route miles and approximately 1,200 miles of track. Metra operates more than 700 weekday trains, providing about 300,000 passenger trips each weekday.