Quench USA, Inc. is a provider of filtered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers to approximately 50,000 institutional and commercial customers, including more than half of the Fortune 500. Headquartered in King of Prussia, PA, Quench has sales and service operations across the U.S. Quench is a subsidiary of AquaVenture Holdings (NYSE:WAAS), a multi-national provider of Water-as-a-Service™ solutions that provide reliable, cost-effective, and sustainable clean drinking and process water.
We are seeking a key contributor to join our team as a full time Field Service Manager servicing our Miami, FL market. The Field Service Manager (FSM) will assist the Regional Service Director (RSD) and is responsible for general customer management, installations and the capability to provide assistance and guidance to Field Service Technicians (FST).
Management of a team of 5-11 Field Service Technicians
Responsible for the successful training of new staff in the assigned region
Maintain an exceptional level of customer satisfaction by possessing superior customer management skills
Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed
Balanced management and dependable submissions of reports, paperwork and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]
Support the Regional Service Director with new hires, new personnel appointments, administrative tasks and on-boarding processes
Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary
Regular and reliable attendance
Vocational technical school diploma/certification
Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee and tea dispensing units
Licensed plumbers or comprehensive plumbing skills are preferred
Experience working with power tools, ladders and aerial work platforms exceeding 6-feet
OSHA 10-hour certified or be OSHA trained within 3-months of employment
Superior verbal and written communication skills
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
The use of personal digital assistants (i.e. tablets and smartphones)
Knowledge of ServiceMax and Salesforce a plus
A valid a current driver’s license in good standing
A clean work record and ability to pass a pre-employment drug screen
Overnight travel may be required
Quench offers Water-as-a-Service™ solutions by providing bottleless filtered water coolers and other products that use filtered water as an input, such as ice machines, sparkling water dispensers, and coffee brewers, to customers across the United States. Our point-of-use (POU) systems purify a building’s existing water supply to provide reliable and convenient filtered water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers, including more than half of the Fortune 500. Headquartered in King of Prussia, PA (outside of Philadelphia), Quench has sales and service operations across the U.S. to serve our 50,000 customers.
Quench has a very service-oriented culture – we strive every day to provide world-class service to our customers, as well as to the teammates (both in the office and in the field) who depend on us to do our jobs well.
Quench is an AquaVenture Holdings (NYSE:WAAS) business, a multinational provider of Water-as-a-Service™ solutions.
We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualifie...d employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.