The Front Office Customer Service Representative performs routine clerical and administrative work in answering telephones, greeting members, guests, members and various vendors (UPS, FedEx USPS) through the day. Expectations are to be helpful in a positive, prompt, and professional manner by making the most of all resources, always mindful of the greatest benefit to our members.
Responsible for handling front office reception
Answers central telephone system and directs calls accordingly.
Open/distribute mail and prepare payments for accounting. This includes the inputting of batches, and processing returned mail.
Coordinate mailings/projects from other departments
Review/process the customer service email inbox to ensure the communications are being handled in a timely and effective manner.
Maintenance liaison for assigned tasks.
Ordering/distribution of office supplies while staying within the budget requirements
Assist with administrative tasks.
Able to react to change productively and handle other essential tasks as assigned.
We are a multi-generation environment and the ability to work with all ages is a must.
Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required.
Proven customer support experience or experience as a client service representative.
Ability to work with all ages.
Strong phone contact handling skills and active listening.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
EDUCATION and/or EXPERIENCE:
High School Degree or GED, some college preferred, however, not required.
Two to four years’ in association helpful.
Three years’ experience in customer service and front desk.
This position has no supervisory responsibilities.
Additional Salary Information: A staff of 48 enjoys benefits including health, dental and life insurance, paid vacation and holidays, and a generous 401-K plan. For more information about SME, please visit our website: www.smenet.orgPlease submit resume and salary requirement to email@example.com .
Interested Candidates: Please send a cover letter, a resume, and your salary requirements (a must) to firstname.lastname@example.org for consideration.
The Society for Mining, Metallurgy, and Exploration (SME) is the premier professional society for the worldwide mining and minerals community with 15,000 members. Located in Englewood, Colorado, SME is the world’s leading provider of mineral industry techn...ical information and networking opportunities through meetings, conferences and exhibits, and the publishing of books and magazines for the industry. A staff of 48 enjoys benefits including health, dental and life insurance, paid vacation and holidays, and a generous 401-K plan.