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University of California Los Angeles

Los Angeles, California

University of Kansas

Lawrence, Kansas

Legacy Manufacturing Logo
Legacy Manufacturing

Marion, Iowa

Legacy Manufacturing Logo
Legacy Manufacturing

Marion, Iowa

PNM Resources

Albuquerque, New Mexico

Illinois Department of Transportation

Springfield or Chicago, Illinois

The Dyson Corporation Logo
The Dyson Corporation

Painesville, Ohio

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University of Nevada Las Vegas Logo
University of Nevada Las Vegas

Las Vegas, Nevada

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Water-Right (an A.O. Smith Company) Logo
Water-Right (an A.O. Smith Company)

Nationwide

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Rural Innovation Strategies Logo
Rural Innovation Strategies

Santa Fe, New Mexico

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The Hong Kong Polytechnic University, Department of Industrial and Systems Engineering

Hong Kong, Hong Kong, China

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Source Advisors

Nationwide

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The Hong Kong Polytechnic University, Department of Industrial and Systems Engineering

Hong Kong, Hong Kong, China

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Mason County PUD No 1

Shelton, Washington

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Emtec Consulting Engineers

Ronkonkoma, New York

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Nemera Logo
Nemera

Buffalo Grove, Illinois

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Metrolink Logo
Metrolink

Pomona, California

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Alameda Municipal Power/City of Alameda

Alameda, California

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Integra Credit

Chicago, Illinois

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Unirac 1411 Broadway Boulevard NE Albuquerque NM 87102-1545 USA Logo
Unirac 1411 Broadway Boulevard NE Albuquerque NM 87102-1545 USA

Albuquerque, New Mexico

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Oregon Department of Transportation

The Dalles, Oregon

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Battelle Memorial Institute

Columbus, Ohio

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San Francisco Public Utilities Commission (SFPUC)

San Francisco, California

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Chief Customer Officer
NATURE AND SCOPE:  The Chief Customer Officer is responsible for the customer service functions of the utility including customer contact and call centers, meter to cash process, key accounts, and customer programs.  The CCO is responsible for leadership, innovation, governance, and management of the company's operational and strategic plans for customer care functions.  LEVELS OF POSITIONS/DEPARTMENTS/WORK GROUPS SUPERVISED/DIRECTED:  Leads functional teams for the areas of contact and call centers, meter to cash process, key accounts, field services, metering, and customer programs.  ESSENTIAL DUTIES (Direct and/or Delegated):  Effectively leads cust


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